Privacy Policy

We’re committed to protecting your privacy as part of our Concierge Program.  The privacy laws set out in the Information Privacy Act 2009 (Qld) govern how we collect, store and disclose your personal information.  You can access a copy of the Information Privacy Act 2009 (Qld) via this link:

When you visit this website there are three ways in which we may collect information from you.

1. Requests to provide personal information 

We collect personal information that you choose to give us when requesting to receive updates or when applying to enter the Concierge Program. This includes information collected via online forms, events and training registrations, or when subscribing to receive newsletters. 

When you complete an online form, you will receive the option to opt in to other newsletters and community programs maintained by Smart Precinct NQ. At any time you can opt out of receiving correspondence by unsubscribing  in accordance with the Information Privacy Act 2009 (Qld) and the Information Privacy Principles set out therein.

When entering into the Concierge Program you will also be involved in several consultations with business growth specialists where information will be captured and retained outside of the Concierge Website.

This information collected and provided by you is securely stored in our organisation databases in accordance with our security and privacy policies.

Information will be used by Smart Precinct NQ to produce results reports on the Concierge Program in accordance with the terms and conditions of the Service Delivery of the Project.

2. Automatic collection through this website 

Some personal information is automatically collected in our web server log files when you visit this website.      

3. Automatic collection by third party software vendors 

We use first-party cookies to collect information about your visit to this website. We do this so that we can use web analytics software including: 

·        Google Analytics

·        Hubspot CRM

When you visit this website, your web browser automatically sends information to these software providers. Information that may be shared with these third parties includes: 

·        your network location and IP address 

·        the date and time of your visit to this website 

·        geographic location information (if enabled by user) 

·        information about the device you used to access the website (e.g. hardware model, operating system information, app version, app usage) 

·        the type of web browser you are using (e.g. Internet Explorer, Google Chrome, Safari) and operating system (e.g. Windows 10, Mac OS X etc.) 

·        the details of the previous website that you came through to arrive at this website (Referring site details) 

·        pages you visited and the time spent on each page 

·        documents you downloaded and search terms you used 

·        the forms you accessed on this website 

·        a unique device identifier 

·        a unique user identifier. 

For more information on how these third party software vendors handle your personal information, please read their privacy policies. 

Third party software vendors may alter how they collect and handle personal information at any time. 

You can’t opt out of automatic collection of web analytics data. 

But you can choose to disable cookies or delete any individual cookie.  

If you don’t want to have cookies placed on your computer, you can disable them using the privacy settings in your web browser. You will need to customise each web browser you use to turn off cookie tracking.   

If you opt out of using cookies, you will still have access to all the information and resources provided by this website, though some features may not work as expected. You can still access our services by telephone, email, or mail. 

Use and disclosure of personal information 

We will not use or disclose any personal information that we collect through this website unless the use or disclosure is: 

for the primary purpose the information was collected 

for a related secondary purpose, which you ought to reasonably expect in the circumstances 

required or authorised by law 

for any other purpose permitted under the Information Privacy Act 2009 (Qld) and the 11 Information Privacy Principles set out therein.  

Transfer of personal information outside of Australia

Your use of the Concierge Program, this website and CRM (customer relationship management system) forms your authority to us that you understand and accept that the collection and use of your personal information as part of the Concierge Program may necessitate the transfer of your personal information outside of Australia given our use of third party services.  While the Concierge Program uses a third party platform for information storage and security, you should be aware that there are inherent risks associated with the transfer of information via the Internet.  If you do not want to provide your information via this webpage, please contact us to discuss how we may be able to assist you using non-electronic means. 

Use of web analytics data 

We use web analytics data that we collect to measure, analyse and report on how this website is being used. This information helps us to make improvements. 

We may also use this information for security audits or for other security purposes. 

We don’t use this information to identify you or match it with any other personal information that we may collect from you, unless required to do so as part of an internal investigation or for a law enforcement-related purpose, in accordance with the Information Privacy Act 2009 (Qld) and the Information Privacy Principles set out therein.

Disclosure of web analytics data 

In addition to the third party tools described in this privacy statement, we sometimes share web analytics data with other third parties. We make sure they keep it safe and secure through contracts and commercial agreements. 

We may share this information with third parties for: 

·        making improvements 

·        auditing 

·        reporting 

·        researching 

·        fulfilling legal obligations. 

In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect our web server’s records (for example, in relation to hacking or abusive messages). 

Security of personal information  

We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure. Access to systems, applications, and the information that we collect is limited to authorised staff members only.  

Any personal information that we collect and use for identifying user trends is anonymised and aggregated when generating reports. 

Access and correction 

You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us via the details below. 

Contact us 

For more information about the handling of personal information by the please contact: 

Smart Precinct NQ